Last updated: 18/04/2026
By making a booking with Isla Mujeres Transfers, the customer accepts these terms and conditions.
We provide private ground transportation from Cancun International Airport to the Puerto Juárez ferry terminal for connection by ferry to Isla Mujeres.
The service is provided in luxury van-type vehicles operated by trained drivers.
To guarantee the service, the customer must provide:
Flight information is essential to properly coordinate the service.
Our representatives will be located at the airport, properly identified with uniform and a sign bearing the customer’s name.
It is the customer’s responsibility to locate our staff in the terminal exit area once luggage has been collected.
The customer must notify any change in flight information as far in advance as possible.
We are not responsible for issues arising from incorrect or outdated information.
Cancellations must be made at least 24 hours in advance of the service date.
Requests may be made by email or WhatsApp.
Cancellations outside this time frame may not be eligible for a refund.
We are committed to providing a safe, punctual, and professional service.
We are not responsible for delays caused by:
All our vehicles are kept in optimal cleaning and sanitization conditions, and our operators follow safety protocols.
Additional tourist services offered are optional and may be subject to availability, specific conditions, and prior booking.
For questions or clarifications, you may contact us through:
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