Frequently Asked Questions | Isla Mujeres Transfers

We answer your questions before your trip

Here you will find quick answers about bookings, flights, airport meeting points, cancellations, and our private transportation services.

We offer private tourist transportation in luxury van-type vehicles from Cancun International Airport to the Puerto Juárez ferry terminal, where passengers board their ferry to Isla Mujeres.

To guarantee your service, we need the airline name, arrival and departure flight number, estimated arrival and departure time, and the airport terminal number at Cancun International Airport.

Your departure flight information is important so we can properly schedule your pickup time and make sure you arrive at Cancun International Airport with enough time.

Our staff is located at the terminals of Cancun International Airport, properly uniformed and holding a sign with the customer’s name and our company logo. Once you collect your luggage, please head to the terminal exit to find them.

It is very important that you inform us immediately of any change or cancellation in your flight information so we can adjust the coordination of your transfer and guarantee the service.

Cancellations must be notified at least 24 hours in advance by email, message, or WhatsApp. This allows us to properly process your request and, when applicable, your refund.

Yes. All our vehicles are kept properly sanitized, and our drivers follow service and safety protocols to provide greater peace of mind to passengers.

Yes. Our drivers are professionally trained to provide a safe, punctual, and high-quality transfer to your destination.

Yes. We can also help you with extra tourist services such as sport fishing, barracuda fishing, whale shark watching in season, and diving at the Manchones Reef.

No. Bookings for our extra tourist services are made directly with us. We do not work with outside representatives.

We answer your questions before your trip

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Isla Mujeres Transfers is your trusted travel companion.

We answer your questions before your trip

What type of service do you offer?

What information do you need to confirm a booking?

Why is it important to share my departure flight information?

How will I find you at the airport?

What happens if my flight changes or is canceled?

What is your cancellation policy?

Do your vehicles meet hygiene and safety standards?

Are your drivers trained?

Do you offer additional services in Isla Mujeres?

Can I book with outside representatives?

Still have questions?

Navigation

Connect with us

We accept

We accept

Isla Mujeres Transfers is your
trusted travel companion.