Does the transfer take me directly onto Isla Mujeres?
The ground transfer ends at the Puerto Juarez ferry terminal. You then continue by ferry to Isla Mujeres; the crossing is not part of the private transfer service.
Are ferry tickets included?
No. Ferry tickets must be purchased and paid for separately.
How long does the journey take?
Allow at least one hour for the ground transfer from the airport to Puerto Juarez. Traffic may extend the journey. This estimate does not include the ferry crossing.
What information do I need to book?
Your travel date, passenger count, airline, flight number, flight time, airport terminal and contact phone number. For your return transfer, share your departure flight details so we can arrange pickup.
What should I do if my flight changes or is delayed?
Contact us as soon as possible with your updated flight details so we can review your pickup arrangements.
Can I bring luggage or a child seat?
Yes, you can travel with luggage. If you are bringing a child seat or bulky luggage, or have any special requirements, let us know when booking to coordinate your trip.
How does a round-trip booking work?
We coordinate your arrival transfer and return to the airport. Your return pickup location and time are agreed in advance using the contact phone number you provide.
Do you also offer Costa Mujeres transfers?
Yes. We coordinate private transfers between Cancun Airport and Costa Mujeres. Costa Mujeres is a mainland destination, so this route does not require a ferry crossing. Share your accommodation or destination when booking.